FAQs

We ship Mondays through Fridays, excluding holidays. We use mainly USPS. Please allow the following total processing & shipping times for orders NOT containing any form of personalization:

• Standard shipping – 5–10 business days
• Priority shipping – 2–4 business days
• Express shipping – 2 business days for orders placed before noon ET

Note: personalized items are made just "fur" you and your pal require an extra 3–5 days of production time.

Please note: personalized items are made just "fur" you and your pal and require 3–5 days of extra production time. This means that if you select standard shipping, your order could take 8–14 business days to arrive.

Selecting an expedited shipping method at checkout does NOT reduce the time it takes to personalize your item(s); it only impacts the shipping method.

Please note all personalized items are final sale and not refundable, unless we make a mistake.

Sometimes packages are shipped promptly, but experience carrier delays. We use the US Postal Service to ship the vast majority of our packages.

For packages that appear lost in transit, our policy is that if a package has not been delivered or shown movement within 10 days of the last USPS scan activity, we will issue a replacement or store credit.

When packages appear to be missing, it is almost always one of the following situations:

• The package may have been delivered to a neighbor's home
• The package has been delivered to a different spot than normal on your property
• The shipping carrier marked the package as delivered before it actually has been
• Your package may be awaiting pickup at the local Post Office but the postal carrier forgot to leave the slip, the slip was lost, or was retrieved by another person in the household

Our policy is that if a package still hasn't shown up 10 days after the labeled delivery date, we will issue a replacement or store credit.

We stand behind every product that we sell. If you aren't 100% satisfied, we're here to help!

We accept returns of items that are unused, unwashed, and in new condition.

• Returns received within 30 days of original ship date will be refunded in full, minus shipping charges
• Returns received within 31–60 days of original ship date will receive store credit
• We cannot accept returns after 60 days

Please note that shipping fees are non-refundable. Customers are responsible for return shipping costs, except for eligible exchanges or if we sent an incorrect or damaged item, in which case we will provide a complimentary shipping label.

Approved refunds are issued to your original payment method within 5 business days of receiving your return. Personalized items are final sale unless we made an error. See our full Refund Policy for details.

Please visit the Returns Center to initiate a return.

We offer direct exchanges for the same product. For example, a different size of the same bandana.

Want a different color or a different product?

Because our items are handmade in small batches, we cannot directly swap one item for a completely different style or color.

Instead, you can:

1. Return any new, unused item

2. Receive a refund for the original purchase

3. Place a new order for the item you want instead

During the return process, you will receive a free exchange shipping label so you won’t pay return shipping for eligible exchanges.

Please visit the Returns Center to initiate a return.

We recommend washing on a cold, delicate cycle. Lay flat to dry. Do not bleach. Iron as needed.

All products are handmade with care in the USA.

Right now we ship within the United States only. We hope to bring Bark & Bow to pets around the world in the future!

In addition to our website, you can find our products on the following social media platforms: Instagram, Facebook, and TikTok