Refund policy
We want you and your best friend to love your Bark & Bow pieces! Every item is handmade with care in small batches, and we stand behind the quality of everything we make. If something isn't quite right, we're here to help.
Returns
To start a return, please visit our Returns Center. Please have your order number handy as your proof of purchase. Items sent back without first starting a return through our Returns Center can't be accepted.
To be eligible for a return, items must be unused, unwashed, and in the same condition you received them.
- Returns received within 30 days of the original ship date will be refunded in full, minus shipping fees.
- Returns received between 31–60 days of the original ship date will receive store credit.
- We're unable to accept returns after 60 days.
Customers are responsible for return shipping costs, except for eligible exchanges (see below) or if we sent an incorrect or damaged item. In those cases, we'll gladly provide a complimentary shipping label.
Exchanges
We offer direct exchanges for the same product, such as a different size of the same bandana. You'll receive a free exchange shipping label during the return process, so you won't pay return shipping for eligible exchanges.
Because our items are handmade in small batches, we can't directly swap one item for a different style or color. Instead, you can return the new, unused item for a refund and place a new order for the item you'd like.
Not sure which bandana size to choose? Check our Size Guide before ordering to help your pup get the perfect fit the first time.
Damaged or incorrect items
Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us right away at barkandbowboutique@outlook.com with your order number and a photo, and we'll make it right with a replacement or refund, plus a free return label if we need the item back.
Non-returnable items
Personalized items are made just "fur" you and your pal, so they're final sale and can't be returned or exchanged unless we made an error.
Refunds
We'll let you know once we've received and inspected your return, and whether your refund was approved. Approved refunds are issued to your original payment method within 5 business days of receiving your return, and include the purchase price and any applicable sales tax. Shipping fees are non-refundable.
Please allow a few extra days for your bank or card company to process and post the refund. If more than 10 business days have passed since your return was approved and you still haven't seen your refund, please reach out to us.
Questions?
We're always happy to help! Email us at barkandbowboutique@outlook.com or visit our Contact page.